Welcome to RideinGo Private Limited. This Refund Policy explains the circumstances under which refunds may be issued for services booked through the RideinGo platform. By using our website or mobile application, you agree to the terms of this Refund Policy.

1. Purpose of This Policy

RideinGo Private Limited is committed to providing reliable transportation and mobility services, including bike taxi, cab booking, auto rides, goods carrier, parcel delivery, and ambulance services. We understand that situations may arise where a refund is appropriate, and this policy outlines how such requests are handled.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Ride Cancellation by RideinGo or Driver

If your booking is cancelled by RideinGo or the assigned driver before the trip begins, and payment has already been successfully processed, you may be eligible for a full refund.

Payment Deducted but Ride Not Confirmed

If your payment is successfully debited but the booking is not confirmed due to a technical issue or service failure, the deducted amount may be refunded after verification.

Duplicate Payment

If you are charged more than once for the same booking due to a payment gateway or technical error, the duplicate amount will be refunded after verification.

Service Unavailability

If RideinGo is unable to provide the requested service after confirmation because of operational reasons, weather conditions, or unforeseen circumstances, eligible payments may be refunded.

3. Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Cancellation by the customer after the free cancellation period (if applicable).

• Incorrect pickup or destination details entered by the customer.

• Customer fails to appear at the pickup location.

• Delay caused by traffic congestion, road closures, weather conditions, or circumstances beyond RideinGo’s reasonable control.

• Dissatisfaction with estimated arrival time that is outside the control of RideinGo.

• Promotional discounts, coupons, cashback offers, or reward points already used.

• Franchise fees, registration charges, onboarding fees, document verification charges, training fees, or any non-refundable administrative fees, unless otherwise specified in writing.

4. Ambulance Service Refunds

Emergency ambulance services involve immediate resource allocation. Refund requests will be evaluated individually.

Refunds may be approved if:

• The booking is cancelled by RideinGo before dispatch.

• The assigned ambulance is unavailable.

• A verified technical issue prevents the service from being delivered.

Once an ambulance has been dispatched or emergency services have commenced, refunds may not be available except where required by applicable law or where RideinGo determines that a refund is appropriate.

5. Parcel & Goods Carrier Refunds

Refunds for parcel delivery or goods transport may be considered if:

• The booking cannot be fulfilled by RideinGo.

• Payment is deducted without successful booking confirmation.

• Duplicate payments occur.

Refunds are generally not available once transportation has started unless there is a verified service failure attributable to RideinGo.

6. Franchise Fee Refund Policy

Unless otherwise stated in a separate written agreement, franchise fees are non-refundable after payment and execution of the franchise agreement.

Any exceptions will be governed by the signed agreement between RideinGo Private Limited and the franchise partner.

7. Wallet Refunds

If RideinGo provides a digital wallet facility:

• Wallet balances may only be refunded where permitted by applicable law or RideinGo’s wallet terms.

• Promotional credits, bonuses, referral rewards, and cashback are not redeemable for cash and are generally non-refundable.

8. Refund Processing Time

Once a refund request is approved:

• UPI refunds: typically within 3–5 business days

• Debit/Credit Card refunds: typically within 5–10 business days

• Net Banking refunds: typically within 5–10 business days

• Other payment methods: processing time may vary depending on the payment provider.

Actual timelines may vary based on the customer’s bank or payment service provider.

9. How to Request a Refund

To request a refund, please contact our Customer Support with:

• Full Name

• Registered Mobile Number

• Booking ID

• Transaction ID (if available)

• Date and Time of Booking

• Reason for Refund Request

• Supporting documents or screenshots (if applicable)

Our support team will review your request and respond as soon as reasonably possible.

10. Verification Process

RideinGo reserves the right to verify all refund requests.

We may review:

• Ride records

• GPS and booking logs

• Driver reports

• Payment gateway records

• Customer communications

• Technical system logs

Incomplete or fraudulent requests may be rejected.

11. Fraud Prevention

Refunds will not be issued where there is evidence of:

• Fraudulent activity

• Misuse of promotional offers

• False refund claims

• Abuse of the RideinGo platform

• Violation of our Terms & Conditions

RideinGo reserves the right to suspend or terminate accounts involved in fraudulent activities.

12. Force Majeure

RideinGo shall not be responsible for delays, cancellations, or service interruptions caused by events beyond its reasonable control, including but not limited to natural disasters, government restrictions, strikes, civil unrest, network failures, pandemics, or other unforeseen circumstances.

13. Changes to This Refund Policy

RideinGo Private Limited reserves the right to update or modify this Refund Policy at any time. Any revisions will become effective immediately upon publication on our website unless otherwise stated.

14. Contact Us

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us.

RideinGo Private Limited

Email: rideingo313@gmail.com

Phone: +91 7002173788

Website: www.rideingo.com